Great Learning is the first ITIL® Accredited Training Organisation delivering all ITIL 4 Master courses in Hong Kong.

Language of Delivery: Cantonese with English terms

ITIL is a widely accepted approach to IT Service Management (ITSM), which has been adopted by individuals and organizations across the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.

1. About the Certification Scheme

These are the levels of certification within the ITIL 4 scheme:

 

To be awarded the ITIL 4 Master designation, candidates must have achieved the Practice Manager (PM), Managing Professional (MP) and Strategic Leader (SL) designations. By combining the PM, MP, and SL designations, the ITIL 4 Master demonstrates the capability to apply the principles, concepts, methods and techniques from ITIL in the workplace at strategic, tactical and operational levels.

2. Course Objectives

ITIL 4 Managing Professional (ITIL MP) is a stream of four modules that are part of ITIL 4.

The four modules are:

  • ITIL 4 Specialist Create, Deliver and Support
  • ITIL 4 Specialist Drive Stakeholder Value
  • ITIL 4 Specialist High Velocity IT
  • ITIL 4 Strategist Direct Plan and Improve.

 

ITIL 4 Strategic Leader (ITIL SL) is a stream of two modules that are part of ITIL 4.

The two modules are:

  • ITIL 4 Strategist Direct Plan and Improve
  • ITIL 4 Leader Digital and IT Strategy.

 

ITIL 4 Practice Manager (ITIL PM) is a stream of one module that are part of ITIL 4.

One of the modules is:

  • ITIL 4 Monitor, Support, and Fulfil

3. Courseware

Official training material and sample questions in softcopy (PDF) format

4. Why Great Learning

  • Great Learning is an ITIL® Accredited Training Organisation, students can further study to be an ITIL Master in our centre.
  • We are IT soft skill specialists, highly experienced in delivering complicated and conceptual knowledge in an effective way.
  • Our students’ passing rate is over 90 %.
  • An ITIL Training Provider that you can trust: we offer ITIL intermediate courses successfully in every 2 months.

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