Great Learning is an ITIL® Accredited Training Organisation
Course Duration: 18 hours, 3 sessions of 6 hours each
Course Fee: HKD8,800 includes exam
Language of Delivery: Cantonese with English terms
The ITIL 4 High-Velocity IT (HVIT) qualification is intended to provide the candidate with an understanding of the ways in which digital organizations and digital operating models function in high velocity environments, focusing on rapid delivery of products & services to obtain maximum value. The qualification will provide the candidate with an understanding of working practices such as Agile and Lean, and technical practices and technologies such as ‘the cloud’, automation, and automatic testing.
The ITIL 4 High-Velocity IT examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of ITIL 4 to High-Velocity IT, as described in the syllabus below, to be awarded the ITIL 4 High-Velocity IT qualification. The ITIL 4 High-Velocity IT qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful, modern IT-enabled services, teams and workflows.
HVIT will help you to understand the rapid nature of the digital enterprise and provide you with the skills and know-how to co-create resilient and valuable digital services at speed.
You will understand the benefits of a less centralized approach to IT service delivery that utilizes new ways of working and the latest digital technology to optimize end-user services and maximise investments. You will also learn how to integrate the digital product lifecycle with ITIL’s core operating model to meet and exceed business goals.
1. Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
1.1 Understand the following terms:
a) Digital organization
b) High-velocity IT
c) Digital transformation
d) IT transformation
e) Digital product
f) Digital technology
1.2 Understand when the transformation to high-velocity IT is desirable and feasible
1.3 Understand the five objectives associated with digital products to achieve:
a) Valuable investments – strategically innovative and effective application of IT
b) Fast development – quick realization and delivery of IT services and IT-related products
c) Resilient operations – highly resilient IT services and IT-related products
d) Co-created value – effective interactions between service provider and consumer
e) Assured conformance – to governance, risk and compliance (GRC) requirements
2. Understand the digital product lifecycle in terms of the ITIL ‘operating model’
2.1 Understand how high-velocity IT relates to:
a) The four dimensions of service management
b) The ITIL service value system
c) The service value chain
d) The digital product lifecycle
3. Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT
3.1 Understand the following principles, models and concepts:
b) Safety culture
c) Lean culture
d) Toyota Kata
e) Lean / agile / resilient / continuous
f) Service-dominant logic
g) Design thinking
h) Complexity thinking
3.2 Know how to use the following principles, models and concepts:
▪ Safety culture
▪ Lean culture
▪ Toyota Kata
▪ Lean / agile / resilient / continuous
▪ Service-dominant logic
▪ Design thinking
▪ Complexity thinking
to contribute to:
a) Help get customers’ jobs done
b) Trust and be trusted
c) Continually raise the bar
d) Accept ambiguity and uncertainty
e) Commit to continual learning
4. Know how to contribute to achieving value with digital products
4.1 Know how the service provider ensures valuable investments are achieved.
4.2 Know how to use the following practices to contribute to achieving valuable investments:
a) Portfolio management
b) Relationship management
4.3 Know how the service provider ensures fast development is achieved.
4.4 Know how to use the following practices to contribute to achieving fast development:
a) Architecture management
b) Business analysis
c) Deployment management
d) Service validation and testing
e) Software development and management
4.5 Know how the service provider ensures resilient operations are achieved.
4.6 Know how to use the following practices to contribute to achieving resilient operations:
a) Availability management
b) Capacity and performance management
c) Monitoring and event management
d) Problem management
e) Service continuity management
f) Infrastructure and platform management
4.7 Know how the service provider ensures co-created value is achieved.
4.8 Know how to use the following practices to contribute to achieving co-created value with the service consumer:
a) Relationship management
b) Service design
c) Service desk
4.9 Know how the service provider ensures assured conformance is achieved
This ITIL 4 Specialist: HVIT course is ideal for candidates in IT management and service management roles as well as for individuals who want to achieve the ITIL Managing Professional (MP) designation. This ITIL 4 Specialist: HVIT Course is also well-suited for professionals continuing their journey as IT managers, ITSM managers and practitioners, and professionals managing IT-enabled products and services.
Number of Questions: 40 Questions
Exam Duration: 90 minutes
Exam Format: Multiple choice, Closed book
Exam Location: Great Learning Education Centre
Passing Mark: 28/40 or 70%
Accreditated course material and sample questions
- Great Learning is an ITIL® Accredited Training Organisation and has been delivering ITIL courses for more than ten years.
- We are IT soft skill specialists, highly experienced in delivering complicated and conceptual knowledge in an effective way.
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