• Education Bureau Registration Number:575690, 597600
Course Centre Day Date Time Hours Trainer Status Enrollment
 ITIL® 4 Strategist: Direct, Plan and Improve Wanchai SAT 5 Nov 2022 1:00 – 7:00pm 18 David Ho Planned

ITIL 4 Strategist: Direct, Plan and Improve (DPI)

Great Learning is an ITIL® Accredited Training Organisation

Course Duration: 18 hours, 3 sessions of 6 hours each

Course Fee: HKD8,800 includes exam

Language of Delivery: Cantonese with English terms



The new ITIL® 4 Direct, Plan and Improve (DPI) module, leading to the ITIL Strategist qualification, provides essential knowledge and capabilities that a service management professional should acquire beyond Foundation level.

The module – which is applicable to both ITIL Strategic Leader and Managing Professional streams – supports anyone involved in directing or planning action based on a defined strategy and in continual improvement. This material is not about leadership skills existing only at the top; wherever a person is in their organization or career, there is something they need to plan, direct and improve.

The ITIL 4 Direct, Plan and Improve (DPI) qualification is intended to provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. Furthermore, provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.

The ITIL 4 Direct, Plan and Improve examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Direct, Plan and Improve publication to establish a learning and improving IT organization. The ITIL 4 Direct, Plan and Improve qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. It is also a pre-requisite for the designation of ITIL 4 Strategic Leader, which assesses the candidate’s ability to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success.

1. Understand the key concepts of Direct, Plan & Improve

1.1 Understand the following key terms:
a) Direction
b) Planning
c) Improvement
d) Operating model
e) Methods
f) Risks
g) Scope of control

1.2 Understand the differences between the following key concepts:
a) Vision and mission
b) Strategy, tactics and operations
c) Governance, compliance and management
d) Policies, controls and guidelines

1.3 Understand the concepts of value, outcomes, costs & risks and their relationships to direction, planning and improvement

2. Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context

2.1 Identify the scope of control and within this:
a) Know how to cascade objectives and requirements
b) Know how to define effective policies, controls and guidelines
c) Know how to place decision-making authority at the correct level

3. Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system

3.1 Understand the role of risk and risk management in DPI

3.2 Understand how governance impacts DPI

3.3 Know how to ensure that controls are sufficient, but not excessive

4. Understand and know how to use the key principles and methods of continual improvement for all types of improvements

4.1 Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS

4.2 Know how to identify assessment objectives, outputs, requirements and criteria

4.3 Know how to select an appropriate assessment method for a particular situation

4.4 Know how to define and prioritize desired outcomes of an improvement

4.5 Know how to build, justify and advocate for a business case

4.6 Know how to conduct:
a) improvement reviews
b) analysis of lessons learned

4.7 Know how to embed continual improvement at all levels of the SVS

This course is aimed at IT leaders and managers of all levels of the organisation who are seeking to obtain the ITIL Managing Professional (MP) designation or the ITIL Strategic Leader (SL) designation, and/or who are involved in shaping IT direction and strategy.

Number of Questions: 40 Questions

Exam Duration: 90 minutes

Exam Format: Multiple choice, Closed book

Exam Location: Anytime and anyplace with PeopleCert Online Proctoring

Passing Mark: 28/40 or 70%


A step by step Guide on how to take an Online Proctored Exam

On Windows – https://www.peoplecert.org/exams-peoplecert-online-proctoring-windows.

On macOS – https://www.peoplecert.org/exams-peoplecert-online-proctoring-mac

Accreditated course material and sample questions

  • Great Learning is an ITIL® Accredited Training Organisation and has been delivering ITIL courses for more than ten years.
  • We are IT soft skill specialists, highly experienced in delivering complicated and conceptual knowledge in an effective way.

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