| Course | Centre | Day | Date | Time | Hours | Trainer | Enrollment |
|---|---|---|---|---|---|---|---|
| ISO/IEC 20000 Foundation | Wanchai | SAT | 9 Jan 2027 | 10:00am – 1:00pm | 9 | Steve Yu (PECB Certified Gold Trainer) |  |
Great Learning is the Authorized Gold Training Partner of PECB.
Course Duration: 9 hours, 3 sessions of 3 hours each
Course Fee: HKD5,500, exam fee HKD2,200 included)
Language of Delivery: Cantonese with English Terms
Interested in ISO/IEC 20000 Lead Auditor course: Follow this link
This training course introduces the fundamental concepts, principles, and requirements of a service management system (SMS) based on ISO/IEC 20000-1. It helps participants understand the structure and main requirements of the standard and identify potential approaches that organizations can use to meet them.
By the end of this training course, participants will be able to:
- Describe the fundamental service management concepts and definitions
- Explain the main ISO/IEC 20000-1 requirements for a service management system
- Determine potential approaches that an organization can use to fulfill the requirements of ISO/IEC 20000-1
- Management systems and management system standards
- ISO/IEC 20000 family of standards
- Development and benefits of ISO/IEC 20000-1
- Context of the organization
- The SMS scope
- Leadership and commitment
- Service management policy
- Risks and opportunities related to SMS
- Service management plans and objectives
- Support of the service management system
- Operation of the service management system
- Monitoring, measurement, analysis, and evaluation of the SMS
- Internal audit
- Management reviews
- Treatment of nonconformities and corrective actions
- Continual improvement activities
- Individuals seeking to get acquainted with the basic concepts of service management
- Professionals interested in understanding ISO/IEC 20000-1 requirements and their application
- Individuals involved in service delivery, service support, or other service management responsibilities
- Individuals interested in pursuing a career in service management
Number of Questions: 40 Questions
Exam Duration: 1 Hour
Exam Format: Multiple Choice, closed-book
Exam Mode: Online exam or Paper exam at Great Learning Education Centre
Passing Mark: 70%
In case of failure, participants are entitled to retake an additional free exam under certain conditions.
Accredited course material
- Great Learning is the Authorized Gold Training Partner of PECB.
- Great Learning has solid experience in delivering PECB ISO courses.
- Most ISO training providers deliver courses just in office hours. We offer study schedule during both office and non office hours.
- Unlimited re-sit within 1 year. All lessons can be re-sit, refreshing your knowledge all the way.
- We are the IT technical and management specialists, highly experienced in delivering complicated and conceptual knowledge in an effective way.