• Understand the fundamentals of AI, governance, and AI governance and describe the relationship between governance, management, leadership, corporate governance, IT governance, and AI governance
• Define key AI concepts and explain how AI types, characteristics, and the ITIL AI Capability Model influence AI behaviour, use cases, risks, and governance needs and understand their uses across industries and organizational functions
• Explain how AI creates value, supports outcomes, and introduces benefits, risks, and trade-offs across industries, organizational functions, strategy, transformation, and sustainability
• Describe AI risks, ethical principles, countermeasures, and how these shape AI governance requirements and controls
• Use the ITIL AI Governance Improvement Model to assess and stress-test current governance, define requirements, design adjustments, Implement improvements, maintain governance, and support assurance
• Apply AI governance across practical scenarios, complementary frameworks, regulation, suppliers, external standards, third-party AI governance, and end-to-end delivery and operational environments.

Module 1: The AI world and the need for AI governance
Module 2: What is governance?
Module 3: What is AI and what can be governed?
Module 4: When AI governance fails: capabilities, risks, and controls
Module 5: ITIL as a governance toolkit
Module 6: ITIL AI Governance Improvement Model: assess and stress-test and define and design
Module 7: ITIL AI Governance Improvement Model: implement and maintain
Module 8: AI in your world: unlock AI in your role, industry, and organizational function
Module 9: Connecting AI governance with frameworks, regulations, and standards

ITIL AI Governance is designed for professionals who are involved in the adoption, governance, management, or oversight of AI-enabled products, services, and decisions, including:

• IT and Digital Transformation Leaders
• Governance, Risk and Compliance professionals
• Product and Service Managers
• AI, Data and Automation specialists
• Business leaders driving AI adoption
• Operations and Site Reliability Engineering Practitioners
• Anyone responsible for implementing AI responsibly within their organization

Eligibility: no prerequisite

Exam location and time: Paper based exam in our centre during last lesson

Exam Format: Multiple Choice, open book

Number of Questions: 40 Questions

Exam Duration: 90 Minutes

Passing Mark: 70%

Exam Fee: HKD3,900 included in the course fee

Official training material, ebook and sample questions in digital format.

• Great Learning is an ITIL® Accredited Training Organisation, students can further study to achieve ITIL higher level credentials and become ITIL Master.
• We are IT soft skill specialists, highly experienced in delivering complicated and conceptual knowledge in an effective way.
• Our students’ passing rate is over 90 %.