Our company (GLEC) has proper internal procedures for course participants to file their complaints related to CEF courses.

• We take complaints seriously and regard them as important in helping us improve our services and practices.
• All contents and information of complaints will be kept strictly confidential and restricted to internal reference or reference by relevant persons only.
• The personal data collected in this form are for contact and follow-up purposes only and will be handled in accordance with the Personal Data (Privacy) Ordinance (Chapter 486, Laws of Hong Kong).
• Please identify yourself and provide us with your contact information when making a complaint. Anonymous complaints will not be handled.
• We might ask for additional information to help us process your feedback.

The complaint procedures are as follows:

1. Complete the complaint form at https://docs.google.com/forms/d/e/1FAIpQLScuFMOGFQQaTfz0PBze37O6-WZ1DYwY4kGIvynQ8QWcps534Q/viewform
2. GLEC will acknowledge receipt of a grievance/complaint within 3 working days.
3. GLEC will investigate the grievance/complaint within 7 working days.
4. GLEC will respond to the person who voices the grievance/complaint within 10 working days in the form of a phone call or writing, according to complainant’s choice of reply. Follow-up actions to be taken by GLEC will be communicated, if appropriate.