At the end of this course, you should be able to:

• describe the ITIL Product and Service Lifecycle Model and its activities
• distinguish between product, service, and experience perspectives
• describe the purpose, steps, and outputs of all 8 product and service lifecycle activities and apply a product vendor and a service provider perspective to each activity
• understand lifecycle integration, value streams, and operating models
• explain the ITIL Experience Model and its components and the concepts, roles, interactions, journeys, and expectations presented in ITIL Experience
• understand the ITIL Transformation Model and apply transformation and governance concepts
• explain the role of AI in product, service, and experience management as well as transformation
• understand how the new ITIL modules integrate with PRINCE2 and DEVOPS INSTITUTE

• Module 1: Introduction to ITIL Product, Service, and Experience
• Module 2: The ITIL Product and Service Lifecycle management activities
• Module 3: The ITIL Product and Service Lifecycle
• Module 4: ITIL Experience
• Module 5: ITIL Transformation
• Module 6: ITIL and AI
• Module 7: ITIL and other frameworks

• Available for ITIL 4 Managing Professionals, ITIL 4 Masters, ITIL v3 Experts, and ITIL v3 Masters only.

This module requires the completion of:

• Any of the following ITIL designations: ITIL 4 Managing Professional or ITIL 4 Master or ITIL v3 Expert or ITIL v3 Master
• Training through an Accredited Training Organization or ITIL Official eLearning (coming soon)
• Successful completion of the two required exams

Exam location and time: Web-based Online Proctored Exam at anytime and anywhere except Great Learning (Candidate Guidelines for Online exam)

Exam results will not be released without proof of completion.

Exam Format: Multiple Choice, open book

The two required exams you need to pass:

• ITIL Transformation (Version 5)
  • Exam Format: Multiple Choice, open book
  • Number of Questions: 40 Questions
  • Exam Duration: 90 Minutes
  • Passing Mark: 70%

AND

• ITIL Managing Professional Transition – Product, Service, Experience (Version 5)
  • Exam Format: Multiple Choice, open book
  • Number of Questions: 60 Questions
  • Exam Duration: 120 Minutes
  • Passing Mark: 70%

Exam Fee: Included in the course fee

Official training material, ebook and sample questions in digital format.

• Great Learning is an ITIL® Accredited Training Organisation, students can further study to achieve ITIL higher level credentials and become ITIL Master.
• We are IT soft skill specialists, highly experienced in delivering complicated and conceptual knowledge in an effective way.
• Our students’ passing rate is over 90 %.