Exclusive for ITIL v3 or 2011 Foundation Certificate Holder, enjoy 30% off for course fee!
Offer till 31 December 2019
Great Learning is an ITIL® Accredited Training Organisation.
Evening class: 12 hours, 4 sessions of 3 hours each, exam on the last session
Day class: 9 hours, 2-Day, exam on last Saturday of every month
Course Fee: HK$ 3,440 (includes ITIL 4 Foundation exam fee HK$ 1,900)
Language of Delivery: Cantonese with English terms
Prerequisites: ITIL v3 or 2011 Foundation Certificate Holder (Student needs to present his / her ITIL v3 or 2011 Foundation certificate for enrollment)
ITIL is a widely accepted approach to IT Service Management (ITSM), which has been adopted by individuals and organisations across the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.
The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
The certification can help:
Those who require a basic understanding of the ITIL framework
Those who want to understand how ITIL can be used to enhance IT service management, IT professionals or others working within an organisation that has adopted ITIL.
However, the ITIL Foundation certification can benefit anyone who has an interest in IT service management.
A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
The guiding principles of ITIL 4
The four dimensions of Service Management
Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.
1. Understand the key concepts of service management
2. Understand how the ITIL guiding principles can help an organization adopt and adapt service management
3. Understand the four dimensions of service management
4. Understand the purpose and components of the ITIL service value system
5. Understand the activities of the service value chain, and how they interconnect
6. Know the purpose and key terms of 15 ITIL practices
7. Understand 7 ITIL practices
Exclusive for ITIL v3 or 2011 Foundation certificate holder
Number of Questions: 40 Questions
Exam Duration: 60 Minutes
Exam Format: Multiple Choice
Exam Location: Great Learning Education Centre
Passing Mark: 65%
Accredited course material and sample questions in softcopy (PDF) format
Great Learning is an ITIL® Accredited Training Organisation, students can further study to be an ITIL Managing Professional (MP) or ITIL Strategic Leader (SL) in our centre later once available.
We are IT soft skill specialists, highly experienced in delivering complicated and conceptual knowledge in an effective way.
Our students’ passing rate is over 90 %.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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