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ITIL® Intermediate Qualification: Service Transition Certificate (ST)
(earn 3 point towards the ITIL® Expert Certification)
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Course Objectives: |
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Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
- Introduction to Service Transition
- Service Transition Principles
- Management and control of all Service Transition activities
- Service Transition Related activities around communications, commitment and organizational change
- Organizing Service Transition
- Control and coordination of Service Transition technology related activities
- Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks.
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Target Students: |
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The main target group for the ITIL® Expert Qualification: Service Transition Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.
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Course Duration: |
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21 hours / 3 sessions |
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Language: |
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Cantonese with English terms |
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Prerequisites: |
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Those who are ITIL® v3 Foundation Certified |
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Trainer: |
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Mr. David Ho, ITIL® Expert, ITIL® Approved Trainer |
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Course Contents: |
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Learning Unit ST01: Introduction to Service Transition
• The Flow of Service Transition and where the “Service Transition evaluation points occurs in the
flow
• Ways that Service Transition adds value to the business
• The inputs to and outputs from Service transition as it interfaces with the other service lifecycle
phases
• The fundamental aspects of Service Transition and be able to define them Learning Unit ST02: Service Transition Principles
principles and relationships
• The utility of a service as defined in terms of the business outcomes that customers expect
• How services provide value by increasing the performance of customer assets while removing
risks
• Service Transition best practices in relation to stakeholder relationships and how these best
practices can be applied
• How to ensure the quality of a new or changed service
Learning Unit ST03: Service Transition Processes
• How to integrate Service Transition with the processes that interact with Service Transition
• The flow of Service Transition as it relates to the transition planning, transition support, service
validation and testing as well as evaluation.
Learning Unit ST04: Service Transition related activities
• How to address and manage Communication aspects/strategy of Service Transition
• How to address organizational change from planning through to communication and
implementation, and the interactions with the other lifecycle stages
• How to use all the methods, practices and techniques available to manage change
• Stakeholder management and how to achieve this within an existing organization
Learning Unit ST05: Organizing for Service Transition
• Service Transition roles and responsibilities, where and how they are used as well as how a
Service Transition organization would be structured to use these roles
• The interfaces that exist between Service Transition and other organizational units (including third
parties) and the “handover points”
• Why Service Transition needs Service Design and Service Operation, what it uses from them and
how
Learning Unit ST06: Consideration of Technology
• Technology requirements that supports Service Transition, where and how these would be used
• Types of Knowledge Management, Service Asset and Configuration Management and workflow
tools that can be used to support Service Transition
Learning Unit ST07: Implementation and improvement of Service Transition
• The stages for introducing Service Transition into an organization
• The design, creation, implementation and use of Critical Success Factors and Key Performance
Indicators as ways to measure and improve Service Transition
• Challenges, risks and prerequisites for success in Service Transition |
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Courseware: |
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Accredited notes, exercise, and sample questions |
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Fee: |
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HK$ 7,880 (promotional price) - Examination fee: HK$ 3,280 included (original price: HK$ 9,800) |
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Credit card payment is not accepted for any promotional courses. |
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Examination: |
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Fee: included
Format: multiple choice, scenario-based, gradient scored questions. Closed book
Number of Questions: 8
Pass Score: 28/40 or 70%
Delivery: organized by Great Learning Education Centre
Exam Duration: 120 minutes |
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Reference Link: |
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APMG-International link: ITIL® Intermediate Qualification: Service Transition Certificate (ST)
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Related Courses: |
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ISO/IEC 20000 Practitioner and Auditor Qualifications |
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Other ITIL® intermediate and complementary courses |
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Enrollment for ITIL® Intermediate Qualification: Service Transition Certificate (ST) |
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| Become a fan of Great Learning in Facebook, you may enjoy a voucher of HK$20 for the enrollment, call 35801908 today! |
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| Schedule: |
| 7, 14, 21July 2012 (Saturday) |
| 1:00 - 8:00 p.m. |
| Exam date: to be confirmed |
| Promotional price: HK$ 7,880 (include HK$3,280 exam fee) |
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ITIL® is a registered trade mark of the Cabinet Office
The Swirl logo™ is a trade mark of the Cabinet Office |
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