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ITIL® 2011 Foundation Certification + ISO/IEC 20000 Foundation Certification Bundle
Updated to ITIL® 2011 edition
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考試範圍及內容: |
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ITIL® |
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Information Technology Infrastructure Library （ITIL®） 是一套公開、用於規範資訊技術服務管理的架構，可利用流程將現有資源做最佳化，進而提昇資訊技術服務水準。直到現時，全球大多數的企業與機構，當中包括：IBM、HP、Microsoft、P&G、HSBC、CA等都遵循 ITIL® 的流程來提升資訊技術服務效率。
ITIL 2011 Foundation（Foundation Certificate in IT Service Management） 認證令從事 IT 服務管理的人員了解 IT 服務管理的和 IT 基礎設施的重要性，掌握服務管理的流程及相互間介面。 |
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ISO/IEC 20000 |
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ISO/IEC 20000 is the world's first international standard for IT Service Management (based on ITIL®).
It was introduced in late 2005 as the new international, independent Quality Standard for IT Service Management. This quality standard specifies the practical procedures an organization should follow to improve the quality of its IT Service Management processes. |
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學生對象: |
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Those interested in IT Service Management.
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課程全長: |
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14 小時 / 共 4 堂 |
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授課語言: |
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廣東話為主及英語輔助 |
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修讀條件: |
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有興趣的任何人仕 |
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導師: |
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Mr. David Ho, ITIL® Approved Trainer, ITIL® Expert (passed with 10 ITIL® Intermediate certificates) |
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OR |
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Mr. Eric Yuen, ITIL® Approved Trainer, ITIL® Expert (passed with 10 ITIL® Intermediate certificates) |
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OR |
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Dr. Steve Yu, ITIL® Approved Trainer, ITIL® Expert (passed with 10 ITIL® Intermediate certificates) |
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課程大綱: |
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ITIL® |
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| 1. |
Introduction |
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The concept of best practice
What is IT service ?
ITIL® certification overview
Service life cycles |
| 2. |
Service Strategy |
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Establishing IT service strategy
Develop strategic assets
Strategy processes |
| 3. |
Service Design |
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Designs of new services
4Ps of services
5 aspects of service design
Service portfolio
Service Design processes |
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Service Transition |
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Service V model
Service Asset Management
Configuration Management
Change Management
Release and Deployment Management |
| 5. |
Service Operation |
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Conflicts balances in service
Incident Management
Event Management
Request Management
Problem Management
Access Management
Functions |
| 6. |
Continual Service Improvement |
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PDCA Model
Measurement for CSI
7 Steps improvement process |
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ISO/IEC 20000 |
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1. Understanding the definitions and principles of service quality management.
2. Understanding the position of ISO/IEC 20000 in IT Service Management.
3. The quality specifications for IT Service Management.
4. The code of practice for IT Service Management. |
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教材: |
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電子書及筆記 |
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費用: |
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HK$ 2,280 或 (HK$ 3,880: 包 ITIL 2011 Foundation 考試費，如不合格可免費重考一次) |
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考試費用: |
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考試: APMG ITIL 2011 Foundation (HK$1,600) |
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考試中心: Great Learning Education Centre |
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考試:
EXIN: EX0-114 (ISO/IEC 20000 Foundation Bridge exam) |
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考試中心: Prometric or VUE |
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ITIL® Foundation certificate holder can take ISO/IEC 20000 Foundation Bridge exam (EX0-114 - cost: HK$657) |
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參考網站: |
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EXIN 網站
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進修途徑: |
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APMG Change Analyst Certification (1.5 points towards ITIL® Expert Qualification, available now) |
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APMG CMDB Certification (1.5 points towards ITIL® Expert Qualification, available now) |
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ITIL® Intermediate Courses |
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ISO/IEC 20000 Practitioner and Auditor |
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Enrollment for ITIL® 2011 Foundation Certification + ISO/IEC 20000 Foundation Certification Bundle |
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二人同行或介紹朋友修讀課程可取得5%學費回饋。 |
| 現成為 Great Learning 的 Facebook Fan 可獲 HK$20 課程優惠,請電 35801908 查詢。 |
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| Class A: |
| 5 June 2012 every Tuesday |
| 7:00 - 10:30 p.m. |
| Price: HK$ 2,280 或 (HK$ 3,880: 包 ITIL 2011 Foundation 考試費，如不合格可免費重考一次) |
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Back to Top |
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ITIL® is a registered trade mark of the Cabinet Office
The Swirl logo™ is a trade mark of the Cabinet Office |
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Great Learning Education Centre is an APMG-China ITIL® Accredited Training Organisation. 
