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ISO/IEC 20000 Practitioner and Auditor Qualifications
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Course Objectives: |
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ISO/IEC 20000 is an IT standard that allows companies to demonstrate excellence and prove best practice in IT management. The standard ensures companies can achieve evidence-based benchmarks to continuously improve their delivery of IT services. ISO/IEC 20000 was released in 2005 based on the IT infrastructure library (ITIL®) best practice framework. The adoption of ISO/IEC 20000 has grown quite rapidly in the international arena of IT service providers and it has become a competitive differentiator for delivery of IT services. |
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Target Students: |
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Those who involved in change management and like to earn the ITIL® Expert certification.
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Course Duration: |
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18 hours / 6 sessions |
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Language: |
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Cantonese with English terms |
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Prerequisites: |
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Those who are ITIL® Foundation or ISO/IEC 20000 Foundation Certified. |
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Trainer: |
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Mr. Eric Yuen, PMP®, APMG-International Agile Project Management Practitioner, Change Analyst, CMDB Certification, Service Catalogue Certification, ITIL® Foundation, ITIL® Expert, ISO/IEC 20000 Approved Trainer, ISO/IEC 20000 Practitioner, ISO/IEC 20000 Auditor, COBIT Foundation, CompTIA Strata Green IT, over 15 years of IT Management experience in top multinational corporations from software and banking industries |
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Course Contents: |
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- Introduction and background to ISO/IEC 20000 and certification
- The content, use and application of ISO/IEC 20000 Part 1
- Applicability and the definition of scope
- ISO/IEC 20000, how you can use it and achieve it
- ISO/IEC 20000 Part 2 what it contains and how we can use it
- What organizations can help
- ISO/IEC 20000 auditing process
- Mock examination and review
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Courseware: |
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Notes, exercise, and sample questions |
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Fee: |
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HK$ 8,800 (promotional price) (original price: HK$ 9,800) |
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Credit card payment is not accepted for any promotional courses. |
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Examination: |
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Great Learning delivers monthly examination in our Hong Kong centre |
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Practitioner |
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1 Examination required (HK$2,800, not included in the course fee) |
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Auditor |
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1 Examination required (HK$2,800, not included in the course fee) |
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Reference Link: |
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APMG ISO/IEC 20000 Qualification
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ISO/IEC 20000 Official Certification |
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Related Courses: |
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ITIL® Foundation Certification + ISO/IEC 20000 Foundation Certification Bundle |
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APMG Change Analyst Certification (1.5 points towards ITIL® Expert Qualification, available now) |
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APMG CMDB Certification (1.5 points towards ITIL® Expert Qualification, available now) |
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ITIL® Intermediate Courses |
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Enrollment for ISO/IEC 20000 Practitioner and Auditor Qualifications |
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| Become a fan of Great Learning in Facebook, you may enjoy a voucher of HK$20 for the enrollment, call 35801908 today! |
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| Schedule: |
| 6 June every Wednesday |
| 7:00 - 10:00 p.m. |
| Free 1 exam for 1st 5 students enrolled |
| Promotional price: HK$ 8,800 (original price: HK$ 9,800) |
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ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries
The Swirl logo™ is a Trade Mark of the Office of Government Commerce |
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