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ISO/IEC 20000 Foundation Certification
Fast track for students who are ITIL® v2 or v3 certified: HK$480!
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現成為 Great Learning 的 Facebook Fan 可獲 HK$20 課程優惠,請致電 35801908 查詢。 |
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| Why ISO/IEC 20000? |
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擴闊學員眼光 - technical knowledge 並不足够 ；明白 IT 管理及 soft skill 的重要性。 |
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擁有一張 IT service quality management 認證，為升職、轉職甚至保飯碗必備。 |
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ISO/IEC 20000 Certificate 終身有效並不須 re certified。 |
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ISO/IEC 20000 Certificate (1分) 可用作成為 ITIL® Expert 之用 (需22分)。(請參考: http://www.itil-officialsite.com/itilservices/v1/map.asp) |
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用作 PMP®
的 PDU, CISA 及 CISSP 的 CPE 的要求。 根據 PMI 的 PMP Credential Handbook P.37 的 Category B, 任何有關 project management 知識的課程均可當作 PDU。計算方式： 1小時課程 = 1PDU。 |
| Why Great Learning? |
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我們專辦 IT soft skill 培訓 ，不單教你課本內容，還令你可靈活使用所學的知識。 |
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Great Learning 為 APMG ISO/IEC 20000 Accredited Training Organisation，學員可於本校進修 ISO/IEC 20000 Practitioner and Auditor。 |
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Great Learning 正式成為 APMG-China ITIL® Accredited Training Organisation，學員可於本校進修 ITIL® Expert 科目。 |
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Great Learning 推出一系列 ITIL® complementary qualifications, 幫助大家以更靈活及便宜的方式取得 ITIL® Expert 資格。 請參看: Change Analyst Certification 及 CMDB Certification |
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由 ITIL® Expert 教導。 |
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學費便宜: HK$480 。 |
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考試範圍及內容: |
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ISO 20000 is the world's first international standard for IT Service Management (based on ITIL®).
It was introduced in late 2005 as the new international, independent Quality Standard for IT Service Management. This quality standard specifies the practical procedures an organization should follow to improve the quality of its IT Service Management processes. |
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學生對象: |
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Those interested in IT Service Management and Quality Management.
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課程全長: |
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3 小時 / 共 1 堂 |
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授課語言: |
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廣東話為主及英語輔助 |
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修讀條件: |
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有興趣的任何人仕 |
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導師: |
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Mr. David Ho, ITIL® Expert |
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OR |
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Mr. Eric Yuen, ITIL® Approved Trainer |
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課程大綱: |
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1. Understanding the definitions and principles of service quality management.
2. Understanding the position of ISO/IEC 20000 in IT Service Management.
3. The quality specifications for IT Service Management.
4. The code of practice for IT Service Management. |
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教材: |
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電子書及筆記 |
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費用: |
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Price: HK$ 480 |
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考試費用: |
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ITIL® Foundation certificate holder can take ISO/IEC 20000 Foundation Bridge exam (EX0-110 - cost: HK$657) |
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參考網站: |
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EXIN 網站： http://www.exin-exams.com
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進修途徑: |
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ISO/IEC 20000 Practitioner and Auditor qualifications |
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Enrollment for ISO/IEC 20000 Foundation Certification |
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二人同行或介紹朋友修讀課程可取得5%學費回饋。 |
| 現成為 Great Learning 的 Facebook Fan 可獲 HK$20 課程優惠,請電 35801908 查詢。 |
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| Schedule (confirmed): |
| 14 Feb 2012 Tuesday |
| 7:00 - 10:00 p.m. |
| Price: HK$ 480 |
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