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ISO/IEC 20000 Foundation Certification
Fast track for students who studied ITIL® v2 or v3: HK$380!
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課程編號 : ISO20K |
課程名稱 : ISO/IEC 20000 Foundation |
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| Why ISO/IEC 20000? |
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擴闊學員眼光 - technical knowledge 並不足够 ；明白 IT 管理及 soft skill 的重要性。 |
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擁有一張 IT service quality management 認證，為升職、轉職甚至保飯碗必備。 |
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ISO/IEC 20000 Certificate 終身有效並不須 re certified。 |
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用作 PMP®
的 PDU, CISA 及 CISSP 的 CPE 的要求。 |
| Why Great Learning? |
| 1. |
我們專辦 IT soft skill 培訓 ，不單教你課本內容，還令你可靈活使用所學的知識。 |
| 2. |
由對 IT 有全面認識的 Dr. Steve Yu 教導。 |
| 3. |
學費便宜: HK$380 。 |
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考試範圍及內容: |
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ISO 20000 is the world's first international standard for IT Service Management (based on ITIL®).
It was introduced in late 2005 as the new international, independent Quality Standard for IT Service Management. This quality standard specifies the practical procedures an organization should follow to improve the quality of its IT Service Management processes. |
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學生對象: |
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Those interested in IT Service Management and Quality Management.
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課程全長: |
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3 小時 / 共 1 堂 |
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授課語言: |
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廣東話為主及英語輔助 |
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修讀條件: |
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有興趣的任何人仕 |
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導師: |
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Dr. Steve Yu |
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課程大綱: |
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1. Understanding the definitions and principles of service quality management.
2. Understanding the position of ISO/IEC 20000 in IT Service Management.
3. The quality specifications for IT Service Management.
4. The code of practice for IT Service Management. |
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教材: |
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電子書及筆記 |
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費用: |
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Price: HK$ 380 |
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考試費用: |
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考試:
EXIN: EX0-EX0-103 |
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考試中心: Prometric or VUE |
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考試費用: HK$ 1,430
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參考網站: |
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EXIN 網站： http://www.exin-exams.com
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Enrollment for ISO/IEC 20000 Foundation Certification |
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31 Aug 2010 Tuesday |
| 7:00 - 10:00 p.m. |
| Price: HK$ 380 |
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