Developed in response to market demand for practical, focused qualifications, our Change Analyst Role-Based Qualification helps you to understand the wider implications of change within ITIL® service delivery, giving you the knowledge and confidence to authorize change initiatives, while at the same time earning a recognized certification and ITIL® credits.

Service managers are under intense pressure and scrutiny to deliver IT services in a robust, timely and cost effective way. Focusing on keeping negative impacts to a minimum while at the same time improving customer experience, the challenge of understanding how changes will impact systems is ever increasing.

The Change Analyst certification enables you to assess the potential benefits, risks, impacts, and costs of proposed changes, shows you how to develop the appropriate business cases for changes, and gives advice on how to get approval to proceed with such changes. It is very closely aligned to the Skills Framework for the Information Age (SFIA) framework regarding core competencies of an individual in a role.